AWE is seeking an experienced, innovative and dedicated Desktop Support Engineer to join our team to provide desktop and infrastructure support to an AWE onsite customer. Each day offers a new challenge and learning opportunity.

Location - Reading area

Total Base Pay Range £33,950.00 - £50,900.00 subject to skills and experience

Benefits:

AWE offer a competitive salary, market leading contributory pension scheme, generous holiday entitlement, an excellent work/life balance including a 9-day working fortnight and flexible working hours (role dependant). A salary sacrifice scheme is also available. We welcome applications from candidates looking for full and part time hours.

The Role:

As a Desktop Support Engineer, you will have an in-depth understanding of Microsoft Desktop Windows and Infrastructure. You will be working as part of the IT Team and have technical responsibility for key parts of the IT infrastructure. Your role will require hands-on technical experience, the ability to assess the impact of complex regulatory requirements and ensure IT systems are conforming to those regulations.

You will be a key member of the team in a demanding high-tech environment, supporting members of the organisation in both project and operational aspects of the business platforms, delivering highly available systems. You will be challenged to improve the infrastructure in order to facilitate continuous growth within the business. There is also an expectation to play an active role in the on-call team who will support the business out of hours.

We are looking for the Desktop Support Engineer to have but not limited to:

Strong knowledge of Windows 7/8.1/10 with Desktop Systems Administration experience.

An understanding of Windows Server 2012 R2/2016/2019.

An awareness of Hosted Desktops and Workspaces.

Experience on a breadth of technologies including Active Directory Terminal Servers, PowerShell with working knowledge of tools such as SCCM, MDT, Lumension.

Degree in IS/IT or ONC/HNC in an IS/IT related subject or relevant experience.

Be able to create technical documentation for a technical audience.

Working knowledge of ITIL framework. Technical investigation and problem-solving skills.

Experience in troubleshooting technical problems involving software and operating systems.

Ability to operate under pressure and influence decisions.

Be fully conversant with change control precepts and practices.

Work efficiently with minimal guidance from Senior or Lead administrators