IT Support Technician

We are currently looking for an experienced IT Support Technician on a full-time permanent contract to join the team at our client's head office in Telford.

Annual Salary: £25.000/£30.000 (depending on experience)

Responsibilities

The role will involve:

Reporting and communicating with the Head of IT you will be maintaining and running all network and hardware requirements for two sites within the Shropshire area.

Requirements

New User/PC setup, occasional PC/Server Build

Network config & use. Switching & Cat6 termination

Working in Office 365 Environment.

Administration of Anti-Virus software

Repairing Hardware such as Laptops, PCs and Printers to minimise disruption to end users

Contribute to department knowledgebase

Remote support via TeamViewer

Assisting with ongoing IT projects

Respond to system down requests immediately

Create and maintain company reports

End user Support.

Skill Set

A qualification/education in an IT related field

Previous experience in an IT Helpdesk/Project environment

Strong Microsoft Office skills,

Experience with Office 365 administration,

Experience of Virtual machines.

VPN Knowledge.

Proven experience of troubleshooting Hardware and Software problems

Ability to work independently or part of a small team

Ability to communicate effectively with non-technically minded end users

Liaising with 3rd party support teams/consultants

Ability to prioritise workload

‘Can-do’ positive attitude essential

Quick to learn and able to adapt to change of environment

Due to the nature of the role a flexible approach to working hours is required as out of hours support maybe required

Willingness to learn new skills

Why work for us?

Permanent contract

40-hour a week - Monday – Friday 8.00am – 16.00pm

Car parking on site

Full Training will be given

We are seeking enthusiastic individuals with a passion for learning, to join our team based in Telford so if you like the sound of the above then apply today