3 years` experience as a Technical Engineer or a similar role within an IT support environment "

Diligent and logical approach to working with strong problem-solving skills

" Excellent customer focused approach and commitment to service delivery

" Ability to prioritise workload

" Good interpersonal and communication skills, both verbal and written

" Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems

" Secondary school education

" Microsoft Certified Professional

" Previous MSP experience

" Ability to negotiate with and influence staff at all levels

" Imparting your technical knowledge to others and welcoming the opportunity to mentor junior members of the team

" Experience with MS Teams

" Experience with Cloud based Managed Service Platforms

" VoIP knowledge, preferably Gamma

" Knowledge of Cisco or HP switch and router infrastructure

" Knowledge of scripting in PowerShell, batch files or VBScripts

" Network Security Technologies including IDS/IPS

" Apple products and support

" Knowledge of desktop imaging software/services