Head of Technical Services

Salary: £45,000-£50,000

Location: Huddersfield, Leeds

Hybrid - 2 days Office-Based, 3 days remote

Permanent, Hybrid, Full-Time

My client is a leading managed services provider (MSP) that is dedicated to delivering quality solutions to businesses and organisations of all sizes. They strive to provide a complete solution to their customers, with a focus on delivering the very best service experience possible.

Job role:

You'd provide exceptional support for existing contracts and lead the pre-sales process for new customers. Be responsible for creating, implementing, and supervising new systems for both internal and customer use. The Head of Technical Services will collaborate with the SLT to develop the Technical Services sales and support strategy as the company expands.

Essential Skills:

Experience in management with a track record of success.

Strong B2B IT experience.

Strong hands-on technical skills and relevant qualifications.

Experience of designing and delivering large scale server infrastructure projects.

Experience in network design and security protocols, including firewall management.

Excellent communicator who can deliver clear and articulate information to customers and colleagues.

Experience of delivering pre-sales proposals.

Ability to motivate and drive a team's success.Desirable Skills:

Strong B2B Telco experience.

Experience of supporting and developing a Microsoft Dynamics environment.

Experience of working in a senior leadership capacity.

ITIL qualification. ➢ A commitment to continued professional development.

Passion to remain up to date with the latest technological developments.

Experience of delivering cloud-based solutions.

Experience deploying and administering pfSense firewalls.

Requirements:

MSP Experience or background

Full UK driving license and willingness to travel as part of the role.Key Responsibilities:

Identify and maintain SLAs and KPIs on a daily, weekly, and monthly basis, reporting on them as required

Manage the pre-sales process through to installation of new systems for customers

Develop technical sales proposals and present them to customers

Create and manage project plans for technical solutions and ensure on-time, on-budget delivery

Manage resources to meet customer requirements, providing both on-site and remote support

Evaluate and negotiate costs for potential new products and services

Close customer support tickets in line with SLAs, company procedures, and excellent customer service

Continuously improve IT and Telco services to remain ahead of competitors and retain preferred supplier status

Conduct technical audits for customers and new opportunities

Complete administrative documentation in a timely and accurate manner

Collaborate with SLT to improve business processesBenefits:

Celebrate your successes and mark the moments that matter with "Make Their Day" employee recognition program

25+ Days Annual Holidays - Take advantage of additional annual leave to recharge your batteries and enjoy some well-deserved time off.

Win a weekend getaway complete with all the amenities you need to relax and unwind.

Enjoy a special hamper filled with goodies that will make your day, or choose a gift card to your favourite store.

Plus, indulge in a night out at a fancy restaurant on us!

My client believes that work should be rewarding, and their employee recognition and benefits program is designed to make that happen!If you think you'd be a great fit, give me a call on (phone number removed) to further discuss

Keywords: Lead IT, IT Manager, Head of IT, Management, IT Sector, IT Director, Technical Lead

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy