IT Service Desk Analyst

Our Clients IT Department provides support to employees across the UK - they deliver a first-rate service and deal with all aspects of IT, and they have an exciting opportunity for IT Service Desk Analysts to join their growing team.

To be successful in the role you will need to have previous experience working within a Service Desk/Helpdesk environment, with all-round knowledge of IT hardware, software and peripherals.

Main Duties:

Playing a critical role in supporting staff within the business in their use of their IT equipment.

Working within the IT team to support Hardware, software, and key systems including troubleshooting issues and deploying new systems and services.

Providing 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones and tablets.

Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery.

Performing basic administrative support duties, as required, to meet specific operational objectives.

Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets.

Liaising with external suppliers and contractors.

Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation.

Providing the first point of contact for staff and dealing with issues whist managing service desk workload.

Escalating issues to 2nd line where necessary.

Utilising support tools including ITSM and endpoint management software such as Manage Engine ServiceDesk Plus and Desktop Central.

We are looking for someone who is trustworthy, with an ethical approach, exercising discretion where required. If you are organised, structured, and professional, with a passion for excellence then we want to hear from you.

Having excellent customer service and experience in a fast paced and multi-site business will be required as well as being expected to prioritise a varied workload and demonstrate good time management to comply with deadlines. Experience of active directory, Microsoft 365, ManageEngine products (not essential) is desired.

Please only apply if you have the right to work in the UK and have experience with 1st line technical support.

Apply here and a member of the team will be in touch