DESCRIPCION DEL AREA
If you are curious, willing to teach and learn, highly efficient and passionate about HR and design, give us a chance to meet you. We expect you to have knowledge of various design functions. We want to see a committed and approachable individual and be impressed with your character and skills.

In the People area we are focused on achieving the best employee experience by developing an agile company that embraces new Ways of Working, Diversity and Inclusion, fostering the talent of more than 100k employees. We aim to create value and impact in all geographies and subsidiaries in which we operate with an employee experience strategy and a clear digitalization agenda.

Mission:
You will be designing the journey that an employee takes within your organization. It includes every interaction that happens along the employee life cycle, plus the experiences that involve an employee's role, workspace, team & manager relationship and wellbeing. You will cover three core elements:

• An overall set of employee perceptions, needs & expectations across the whole lifecycle and touch points.
• A collection of environmental factors, including cultural, physical, and technological.
• A broadening of several HR functions that recognize the correlation between employee engagement and a positive customer experience.

You will also be leading the UX strategy and disseminating the UX knowledge within the rest of people teams, and participate in our overall strategic design, both in terms of our value proposition and in our key transformation projects.

Main duties & responsibilities
Applying the design mindset & process (explore, ideate and prototype) to approach the definition of a service, a product or a model.

Exploration:

• Align with the different teams for quarterly research roadmap setting, understanding research needs
• Design and execute research studies that address employee needs, expectations & motivations related to a certain topic or challenge.
• Select the best research qualitative techniques & tools to get the best insights (interviews; cocreation workshops, surveys, ethnographic studies etc)
• Analyze results and obtain insights to design solutions
• Present insights from research studies to the key stakeholders

Ideation:

• Be able to combine employee research learnings with the strategy of the company & prioritized HR projects
• Problem solving and analytical skills are crucial - ability to understand and interpret quantitative and qualitative research findings within the context of the service/ product / business - and distil findings into actionable recommendations considering an agile mindset
• Ideate and propose the best solutions for a given problem or need

Prototyping:

• Define and execute MVP, experiments & prototypes of digital products and services to make sure you have the right solutions. Apply Basic interaction & visual skills when needed.
• Validate and iterate solutions with employees before scaling them

Work cross-functionally with many stakeholders including People Analytics & Data Insights

Professional experience:
5 or more years of relevant expertise in Design research in service and product environment
Proven experience working with qualitative and quantitative research methods with large-scale and diverse audiences to design great experiences
Should be good with planning, executing and analysing research studies
Experience in Tech companies is a plus
Knowledge of software tools & applications for conducting usability research & testing, creating prototypes and delivering impactful presentations will be a plus

Specific skills:

• Autonomy, freedom & flexibility; we trust you to get your work done
• Having an innovative mindset, propose new ideas and work on improving research processes
• Strong communication & presentation skills (written, oral and visual). Ability to confidently work with cross-functional teams across the globe and to present information to all levels of the organization
• Growth mindset, unbiased/ open minded and openness to give and receive feedback. You are extremely resilient.
• Most importantly, an extremely positive "Can Do" attitude which continuously drives you to take initiative and demonstrate a high degree of self-motivation

Education required:
Degree in Behavioural Economics, Social Sciences, Human-Computer Interaction, Service Design or related fields.

Languages:
Should be fluent in English and willing to travel locally and internationally

#UnidadesGlobales #GlobalHQ #People

If you join Telefónica

You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are. We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: network, IoT, cloud, security, innovation etc. Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.

Telefonica is committed to the new working ways. Under our proposition "Disconnect to Reconnect" we have applied the Digital Disconnection.

#WeAreInclusive

We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.