Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

#LI-DNI

Job Description

Digital experience monitoring is part of our all-in-one platform, connecting web and mobile apps with the user perspective and all backend and cloud systems to understand the impact on user experience and business outcomes.

We exceed our customers' expectations with a product that "just works", No-Doc intuitiveness, is easily customizable, and self-support/servicing. We believe in product-led growth driven by consumer-like experience for a B2B product. Your work will make the days of thousands of customers easier, and indirectly makes the digital experiences of 100ds of millions of people across the globe significantly better.

Your role at Dynatrace

• You will tackle complex design challenges, collaborate closely with product managers, solution experience leads, engineering, and other design practitioners, to help bring our company vision to life by shaping intuitive and delightful customer journeys, significantly impacting the future direction of our Digital Experience Monitoring solution.
• Own the solution UX end-to-end journeys for specific target audiences within our Digital Experience Solution and iteratively improve the experience of solution capabilities including Session Replay, Synthetic Monitoring, and Real User Monitoring.
• Collaborate closely with the solution experience lead, product managers, engineering, and other UX designers in product-led growth initiatives by highlighting Dynatrace value and differentiation in-product, to drive customer adoption and contributed to meeting business goals.
• Be hands-on to visualize, prototype, test, and measure design solutions - e.g., with information architecture, user flows, wireframes, mockups, but also qualitative and quantitative research.
• Plan and perform all needed research (on user and the competitive landscape), collect and analyze data, define pain points, prioritize their resolution, and translate insights from both qualitative & quantitative data to inform your designs.
• Act as a customer advocate while continuously partnering with product managers, product owners, experience leads, and other design practitioners to maintain consistency across design approaches for all the products and establish collaboration patterns and a shared understanding of the goals.
• Uphold user-centered design principles and evangelize its methodologies and values to stakeholders, cross-department teams, and subject matter experts.

Qualifications

• You have at least 5 years of experience and a demonstrated track record of designing, shipping, and iterating digital software products and systems - not just websites or campaigns. Big bonus if matured working on Enterprise Software as well.
• You are a systems thinker; you can make sense of complex information, component systems, user flows, and information architecture.
• You are fully comfortable and especially keen to work through business & design problems from beginning to end - e.g., planning and doing UX research, investigating the problem space and the why behind, translating insights and data into concepts that form new products and features, designing detailed solutions to make things real, and continuously learning from and iterating upon what you ship.
• You have strong communication and presentation skills, to help people understand the rationale behind design proposals and the complex nuances of design problems.
• You got plenty of experience successfully cross-collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders.
• Experience and knowledge in SaaS, analytics, cloud-native technologies. Preferably, experience in the domain of digital experience.

When applying for this role, please include a link to an online portfolio showing a few selected projects you worked on in the past - clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome obstacles, rather than focusing just on visual polish and final deliverables.

Please kindly apply with both your resume and portfolio in English.
We would highly appreciate a cover letter.

Additional Information

What's in it for you?

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• We offer a competitive salary with a minimum salary of € 50,000 gross per year based on full-time for this position. The final offer could be higher in line with qualifications and experience.