Institutional Credit Management's ("ICM") objective is to provide an integrated "end-to-end" credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization

The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICG business area, Independent Risk and critical stakeholders and regulators

This role reports to the ICM In-Business Quality Assurance Head - Citi Commercial Bank (CCB)

Key Responsibilities:

• Support ICM Head of CCB In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support in capacity allocations including leading calibration exercises, policy review and support to test script development, preparing for regulatory work-streams and ad-hoc tasks
• Assist in ongoing training delivery for CCB In-Business QA
• Provide support to In-Business QA Regional Heads on preparing for QARs, as regards to credit approval memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank's risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the Head of CCB In-Business QA, support execution of the following:
  • Consistent and objective assessments during QARs
  • Subsequent follow-up on corrective actions that were raised during QARs
  • Assist in preparation of Quality Assurance Reports to CCB management that communicate and measure results and identify negative trends and potential solutions
• Ongoing interaction with the respective Analysts and Team Leads to ensure that quality assurance protocols are adequate for all portfolios
• Support the Global Head of WLCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives as well as diversity and inclusion initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable relevant years experience in wholesale credit, internal audit, loan review or assurance review function at an investment or large commercial bank
• Understanding of risk management and control frameworks related to wholesale lending management or equivalent risk discipline obtained through experience in leading international financial organizations
• Significant project management and ad-hoc workflow management experience in credit risk or audit
• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Strong background on core credit analysis for large corporate and finance industries to properly evaluate process, findings within the Quality Assurance process, determine materiality, problem detection and sustainable remediation
• Outstanding awareness and adherence to the control environment including Quality Assurance

Skills/Competencies:

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi

• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance
• Coach and mentor driving the development of team strengths and improve weaknesses
• Proven culture carrier
• Highly effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management
• Solid organizational skills with ability to manage time and prioritize effectively with little to no supervision, willingness to work under pressure and manage time and priorities effectively
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

Job Family Group:
Risk Management

Job Family:
Business Risk & Controls

Time Type:
Full time

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