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Programme Manager | £50,000 - £70,000 per annum | Midlands based
Do you currently work in IT Programme Manager within the hospitality sector and are seeking your next opportunity?
Concept Resourcing are currently recruiting for a Programme Manager on a permanent basis to work for a leading supplier of EPOS equipment to pubs, restaurants and hotels
Min. 5 years successful experience directing, planning and controlling high profile or technically complex projects.
Exceptional standards of customer care.
Previous Programme Manager experience within the EPOS/IT or Hospitality sector
Must hold Prince 2 Qualification
Experienced in running corporate IT projects in hospitality and/or retail.Package:
£50,000-£70,000 (DOE) + car allowance
25 days annual leave + bank holidaysAbout The Programme Manager Role:
4 days office based in Burton
Some UK wide travel as and when required
Working within existing Project Management disciplines / processes in place and adhere to all Change Management processes from both a customer perspective and that of the businesses.
Oversee a Programme of Business change and Transformation Projects, directly managing some of these Projects yourself delivering to time and budget whilst providing a high level of reporting across all planned activity. Where not being managed by you, you will have line management responsibility for other Project Managers in the team in delivery of all committed work.
Manage the overall performance of the Client's projects including, but not limited to, customer satisfaction, formal reporting, project planning & review, complaint management and escalation process.
As part of reporting requirements, assist the customer in defining Project scope in producing PID or SOW documents as well as regular RAG reporting and other Project Management best practice deliverables.
On Project closure, ensure all commercial arrangements are in place prior to handing over to BAU teams to ensure all billing is accurate and up to date.
Manage the pipeline of Project activity in the short and long term to ensure the team's workload is well balanced and team members with the right skill sets are assigned to Project work.
Implement a structured framework for all Project delivery and reporting.
Identify training requirements for the team and ensure all team members have an agreed development plan.
Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved.
To be technically competent and up to date with the product portfolio and practices as well as our competitors.
Ensuring there is a clear and coherent path of communication internally and externally.
Work with the client to define developments and requirements. Submit these and manage development process to ensure customer expectations are managed and internal procedures complied with.
Plan, prepare and present formal Business Reviews involving but not limited to, Directors of both companies to include information such as: project status/milestones, project deviation, reasons and counter measures.
Additionally, the Programme Manager must ensure effective, constructive and collaborative relationships are maintained with other company departments.
Ensuring that all relationships are always managed on a highly professional basis
Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets.
Maintaining a high level of visibility and ownership of activities within the client account.
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