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If you thrive in an environment where collaborating with a team is encouraged and engaging with clients on-site, then you have come to the right place.
You’re an experienced Support Engineer residing in Manchester and able to make occasional client site visits in and around the Northwest area. You’ve been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you’ll look forward to. You're well aware that a typical day will include providing second-line support and hands-on user and desktop support, troubleshooting, and hardware break/fix.
Taking ownership and managing tickets through resolution or escalation is something you know all too well. You’ve got a great idea of meeting your SLAs (“Service Level Agreements”) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.
With a customer focused attitude, taking ownership of your tickets, you’re constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary.
Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we’re happy to be able to provide this for you.
You’re an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you’ll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You’ll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time.
o M365 Platform (O365, Teams, Endpoint Management) Is a key requirement
o User administration within Active Directory/Azure Active Directory
o In Tune
o Windows Desktop and Server OS/Hardware
o Endpoint Security Products (Mimecast, Bitdefender)
o Remote/Virtual Desktops (VDI/AVD/Citrix)
Formal IT qualification, ideally Microsoft Certifications massively advantageous
Experience of hardware break fix (pcs, mobile devices, printers)
Clean and valid driving license and car as the role will require travel to/from client sites. for the list of benefits.
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