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Job Title: Technical Support Consultant
Salary: £25,000 - £27,000 per annum
Location: Hertford
Contract: Permanent
Hours: Full time, Monday to Friday, (8am-4.30pm & 9-5.30pm)
COMPANY PROFILE
Our client who specialise in the Technology Industry are looking for a driven, enthusiastic individual to join their fun, hard-working team. If you are passionate about providing excellent customer service and are looking to join a dynamic company with great career prospects, then apply today!
SKILLS REQUIRED
Experience in a 1st / 2nd line helpdesk role
Excellent problem solving skills
Positive mindset and willing to learn
Excellent communication skills both written and verbal
Professional and confident telephone manner
Ability to multitask and prioritise time effectively
Experience with administration and support for servers
RESPONSIBILITIES
Providing 1st and 2nd line support to clients via ticket systems, telephone and live chat
Migrate client websites to new services from their current host
Ensure all customers receive an excellent customer service experience
Promoting the in-house hosting platform by making upgrade suggestions, encouraging the adoption of new features
Supporting customers by adding to knowledge base articles and sharing when relevant
ADDITIONAL INFORMATION
23 days holiday plus bank holidays
Onsite parking
Team Lunches and quarterly team outings
Private healthcare
Pool table and table tennis
Causal dress
Hybrid working available
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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