IT Support Analyst (Electronics Manufacturing)

(IT Graduates welcome)

£24,000 increasing to £27,000 on completion of training

Monday to Sunday (2 rota'd days off) 7am - 1am Shifts

7am-4pm / 8.30am-5.30pm / 4pm-1am

Overtime available

Remote working is an option

Wirral

Permanent

Due to continued rapid expansion and YOY growth, our client are looking to expand their Engineering Suppport Team and bring on board a TWO IT Service Desk Analysts to support their Blue Chip clients across all elements of their dedicated technical audio/visual customer service.

Both these roles are to start in June/July 2023 - IT Graduates are welcome

Your New Role

The IT Support Analyst will provide effective 1st Line Support to our customers. The position is primarily focused on reporting and resolving issues related to kiosks, digital signage, our own application software and POS System software. The position is also responsible for fault finding and identification of hardware issues, with either PC or Kiosk peripherals and working with Field Service Engineers to resolve faults. The position provides exposure to a broad range of client installations and requires wide-ranging IT skills, including the ability to prioritise workload and communicate to customers.

Key Duties and Responsibilities

- Provide 1st Line Support for all customer issues raised via telephone or email.

- Creation of support tickets in Help Desk system.

- Communication to Customers, 2nd Line Support and Field Service Engineers.

- Provide a professional response to customers in a timely manner.

- Resolution of Software issues, including escalation and management of issues to 2nd line support.

- Organisation of replacement hardware with Operations Team.

- Awareness of SLA's when resolving issues.

- Maintenance of a knowledge base.

- Proactively monitor health of kiosk installations.

- Preparing documents, helpdesk reports and correspondence as required.

- Performing administrative support duties, as required, to meet specific operational objectives

- Performing miscellaneous job-related duties as requested by Heads of Departments

- Ensure that a high level of customer service and support is provided to all customers.

Your Skills, Knowledge and Experience

- Use of remoting software such as LogMeIn or TeamViewer.

- Diagnosing and resolving application and Windows system related issues.

- Imaging and installing Windows OS.

- Optimising and maintaining Windows OS.

- Diagnosing network related issues including LAN and Wi-Fi.

- Use of Microsoft Office and setup / configuration of Microsoft Outlook.

- Hospitality and POS advantageous

- Nova and LED experience advantageous

What you will already have:

- Strong communication skills required

- Authority and confidence in own decisions

- Ability to meet targets and remain calm under pressure

- Ability to manage own workload and prioritise

- Ability to communicate effectively and build positive relationships at all levels both internal and external to the Company

- Flexibility and openness to change

- Willingness to learn and adapt is essential

Contractual Benefits

- £24,000 + Career Development

- Shifts 7am-4pm, (phone number removed)pm, 4pm-1am (this will be WFH) Mon-Sun 5 days per week dependant on shift

- 25 days holiday + bank holidays

- AE pension

- Excellent working environment including break-out rooms, games room, big screen room for football games etc and outdoor BBQ area.

To Apply:

Please click on the link to submit your CV ensuring all your contact details and CV are up to date.

We look forward to receiving your application.

Thanks

Kelly

Kelly Newell

Manufacturing Divisional Manager

RTG

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