Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion liters of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

In Team Digital, we’re planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allow our customers, communities, and the environment to thrive.

What will this role involve?

As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team, you’ll help the business become an intelligent, connected organization in order to deliver our digital transformation and turnaround. As part of the Digital Risk Management team, you will help us to ensure that risk is reduced across the business to ensure this becomes a reality, supporting Thames Water in meeting its objectives.

This role provides an excellent opportunity to gain experience managing a wide range of risk-related activities, in an innovative, evolving, and exciting Digital environment. Managing a number of stakeholders at different levels in the organization you will utilize a variety of skills to successfully reduce the level of risk across the Digital organization.

The successful candidate will preferably be an experienced Digital/Risk professional, responsible for driving effective risk identification, assessment, management, control, and compliance within Thames Digital. The role requires a person with an understanding of emerging risk trends and risk management best practices, as well as a level of understanding of IT operations. Experience in using a Risk Management tool would be helpful.

Continual Service Improvement (CSI) experience would benefit the potential candidate for this role as continual improvement of the Digital risk management capability is key to the team’s success. 

What you will be doing?

Ensuring that risks are proactively identified and assessed and that robust controls and action plans are in place to mitigate individual risks and improve the overall Digital risk profile.

Educating and coaching colleagues on risk management best practices; ensuring effective communication and training on risk policies and procedures.

Ensuring that risk coordinators provide qualitative, regular updates to their risks, actions, and controls.

Leading regular risk forums: reviews, overviews, and workshops.

Providing and presenting required reporting to agreed standards and timelines.

Maintaining an effective working relationship with the Enterprise Risk, Audit & Assurance Teams, attending regular meetings and forums and ensuring that their requirements are met in terms of policies, reporting and improvement initiatives.

Identifying emerging risks through assimilation of information from external sources and the use of emerging risk tools.

Continually working to improve the way Digital identifies and manages risks, both reactively and proactively, through risk identification initiatives, such as risk maturity assessments.

Coordinating internal and external audit activities: ensuring that required data is provided, facilitating the provision of appropriate responses, and developing and tracking of appropriate action plans.

Working with the Digital Transformation Leadership Team to compile the annual Controls Self-Assessment return to the Enterprise Controls & Assurance team and following up on any actions required to increase maturity.

Maintaining Risk and Audit related process, standard and policy documents.

Maintaining related processes, standards, and policy documents, Maintaining relationships with the Risk Champion community across the businessEssential Experience and skills

We want to bring together a team of brilliant tech minds with game-changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:

A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.

Obsessed with data. Obsessed with excellence.

People who think and behave differently from the way we do. People who don’t want to just be another cog in the machine.For this role specifically, you will have/be able to demonstrate:

Experience in risk management in a technology environment.

Experience working in or alongside a Digital operational environment.

Practiced stakeholder engagement and management at all levels, including senior levels and external organizations and partners.

Use of MS applications for creating presentations and management reports

Strong planning, communication, and presentation skills.

Well-developed people management skills: the ability to listen, influence, and be pragmatic, while challenging effectively when necessary.

Strong analytical and reporting skillsDesirable skills include:

Experience working in or with a Digital Service Management environment.

A recognized Risk qualification such as MoR or IRM would be an added advantage.

ITIL qualifications would also be beneficial.What’s in it for you?

It’s an incredibly exciting time to join Team Digital, the best people to tell you why, are the people in our team. Take a look at the video below to find out what they think.

https://(url removed)/watch?v=wmELR_xmXhw&list=PL37gUk7p48rqLEm-KEkgKuyDpLYsW5LH9&index=12

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

We deliver life's essential service to our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment