Job Title: IT Third Line Engineer

Location: Swindon, Wiltshire

Salary: £38,000 - £45,000 + benefits 

Our client is looking for an IT Third Line Engineer to join the IT team. Reporting to the IT Operations Manager as a key IT Service Delivery and Operations Team member, the Third Line Engineer will be the first point of contact for infrastructure and server-related matters.  Our client are building an internal team where individuals are expected to deliver performance, ideas and concepts which deliver service excellence to the User community.

The IT Third Line Engineer primary focus will be on supporting IT Infrastructure and servers, working on specific refresh projects and supporting the technical requirements of the Technology Transformation Programme.  Where issues and incidents are complex, you will provide an escalation point and take ownership of technical issues that cannot be resolved by the 2nd Line Support Engineers, often working directly with end suppliers to find and deliver resolutions.

Essential technical knowledge required:

Desktop Windows 10 / 11.

Servers - Windows Server 2016+, Linux (Centos, Ubuntu), Virtual appliances, SQL Server.

Networking - LAN, vLAN, WAN, Fixed lines, Switches, Routers, IP Telephony, Wireless, DR and network backup (VEEAM).

Security - Firewalls, VPN, Azure App Proxy, MFA.

Virtualisation  - VMware, SAN, Azure, Remote Desktop.

Cloud Services - Azure, M365 (SharePoint, Teams, OneDrive, InTune), Email, Office and Third Party

Active Directory - Hybrid Azure on Prem

Disk Encryption and Anti-Virus

Licensing

MDM

Monitoring, Patching and Vulnerability Management

You will have the drive to work as part of a high-performing team with a willingness to learn, grow and share knowledge to help team members develop their skills and capabilities through mentoring.

At times you will be expected to work from or travel to external sites within the Company.  When available, a Company Van will be provided, however, your own form of transport, and a valid clean driving licence are essential for this role.

This is not a hybrid role and the requirement will be to work from their head office in Swindon.

For more information, please contact Marie