Our client is seeking a 2nd Line Field Engineer to join their team on a permanent basis. The 2nd Line Field Engineer will be working within an IT company that provides IT support over 250 organizations across the Southeast and London area. The 2nd Line Field Engineer will also be traveling to client sites to provide direct IT support and be a part of the helpdesk team.

Key responsibilities for the 2nd Line Field Engineer:

Represent the Company in a positive way, by engaging well with customers, being well-presented at all times, and demonstrating a positive work ethic

Work as part of a team to improve and deliver high-quality PGM days for clients

Thrive on imparting your technical knowledge to others by helping them where needed and creating documentation to support others in the form of Knowledge Base articles

Demonstrate a professional, respectful, and proactive approach to customer service

Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements

When not undertaking site visits / PGM's, provide technical support to Akita's customers via the Helpdesk ticket system, as required by the business

Skills required for the 2nd Line Field Engineer:

Knowledge with Windows Server (Apply online only)

Knowledge with Windows Desktop XP-10

Strong Networking capabilities

Office 365 tenant setup and administration

VMWare/Hyper-V administration

Demonstrable experience as a 2nd Line IT Engineer

This really is a fantastic opportunity for a 2nd Line Field Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out