SAP S/4HANA Global Support Manager required by our client on a permanent basis working hybrid between the office and remote.

This is an exciting opportunity to build, shape and implement a framework and team to support the global S/4HANA System. You’ll provide leadership and oversight to the SAP S/4HANA support analysts globally to provide first line support and issue resolution within designated Service Level Agreements (SLAs).

* Accountable for S4 Hana Support and Master Data for all entities globally.

* Oversee the governance of the system, including the risk and control matrix, and act as the key point of contact for internal and external auditors.

* Ensure that service levels are consistently met by assessing, anticipating, and recommending appropriate actions and resources. Investigate and understand requirements to proactively address any issues.

* Create and publish SLA reports, identifying challenges and developing service improvement plans.

* Liaise with teams across regions to ensure consistent adherence to defined standards and processes. Prevent and resolve major incidents and problems.

* Serve as the point of escalation for any SAP service delivery-related issues.

* Build and maintain strategic relationships with key technology partners and sourcing providers to ensure a swift ramp-up of the team when required.

* Foster a high-performance team by communicating job expectations, planning, monitoring, coaching, counseling, and disciplining team members.

* Recognize problems by identifying abnormalities and promptly report any violations.

* Ensure that all technology resources are productive and aligned with the business vision.

* Effectively delegate and focus the team and resources on business priorities.

Key Qualifications and Skills:

* 10+ years of SAP experience, including multiple end-to-end implementations and support engagements.

* Sound understanding of SAP infrastructure, both on-premises and in the cloud.

* Hands-on experience in at least two SAP modules (MM, PP, FICO, QM, SD, etc.) is a must.

* Experience in IT infrastructure and digital technologies is an added advantage.

* Strong analytical skills with a track record of solving practical issues and engaging multiple process partners to reach consensus.

* Solid knowledge of IT industry standards and best practices to develop organizational capabilities (people, processes, technology, knowledge) and process improvement models.

* Experience with complex project management.

* Excellent problem-solving, troubleshooting, and diagnosis skills for technical issues.

* Proficient in verbal and written English.

* Entitled (Passport and Visa) and willingness to travel.

* Ability to influence and collaborate with global colleagues at all levels, including directors.

* Experience working with global multifunctional teams.

* Experience leading, coaching, and developing a global team.

Expert Resource is a bespoke specialist SAP, Oracle, Salesforce, Microsoft, and IT resource partner working with Clients on Contract, Permanent, and FTC opportunities globally. We pride ourselves on service and building strong professional relationships with candidates and clients in markets in which we have a genuine interest