£35,000 - £40,000 + Hybrid Working + Great Benefits

As a result of impressive, sustained growth, a dynamic, newly created role now exists for an ambitious, technically proficient Senior IT Support Administrator to join a dynamic biotech company at the forefront of cancer research in a pivotal position offering wonderful career development opportunities.

The successful candidate, who may currently be working in an IT support role and looking for an opportunity to better utilise their organisational and project management skills, will take responsibility for the development and provision of a new IT service desk function. Splitting their time between the office in Abingdon and working from home, the ideal Senior Support Administrator will be excited by the challenge of forging a new IT support service from scratch, drawing upon their experience to recognise and implement efficient, secure and confidential systems and processes.

In order to succeed in the role, the post holder must demonstrate a passion for continuous improvement and the delivery of customer centric services, along with an understanding of the crucial role they play in supporting cutting edge cancer research.

Key Responsibilities

Deliver top-notch technical support to end-users, promptly and effectively addressing hardware, software, and network issues.

Develop and refine internal IT support processes and procedures, streamlining operations for enhanced efficiency.

Collaborate with cross-functional teams to identify opportunities for process automation and implement innovative solutions.

Proactively identify recurring issues and implement preventive measures to minimize downtime and optimise user experience.

Assist with the deployment and configuration of IT systems and software, ensuring seamless integration and optimal performance.

Provide training and create user-friendly documentation to empower employees to resolve common IT issues independently.

Promoting compliance of all company policies, including adhering to Company data security policy.

Complete all appropriate GXP/SOP training and adhere to all role specific SOP requirements.

Skills & Experience

Strong problem-solving skills, with the ability to troubleshoot complex technical issues.

Excellent communication and collaboration skills.

Excellent understanding of IT service delivery - preferably ITIL.

Experience working in a Cloud First environment (SaaS, PaaS, AWS, Azure, etc.)

Experience in Google Workspace, AWS, O365, Egnyte, Windows\Mac\Apple\Mobile device administration.

Live and promote the company values - Teamwork, Excellence, Innovation and Momentum.

This is a fantastic opportunity for an ambitious IT professional to join a successful team with exciting, fully funded growth plans, playing an important role in determining the future development and improvement of our client's internal support processes.

Alongside a negotiable salary, a wonderful benefits package is on offer, including 33 days holiday (plus Bank Holidays) per year, working from home 3-4 days per week and private medical insurance. Apply now