About The Role

Hybrid Role - 2 days a week in the office, 3 days a week at home. #LI-Hybrid

About the role

The Technical Delivery Analyst is responsible for the production of artefacts to support delivery demand into Technology and Operations through the governance and Change lifecycle.

They will have a good understanding of a typical change function and the role it plays in Technology delivery. Showing experience and understanding of the roles of other parties in change such as the business, PMO and Run functions.

The Technical Delivery Analyst will work on complex requirements from varying sources (Business, PMO, Technical), often supporting dependency and demand across a range of delivery teams having an ability to work effectively under pressure with competing and rapidly changing priorities.

Having oversight of the Portfolio delivery by Technical Delivery Managers, the Technical Delivery Analyst will be key to the management of a successful technical portfolio.

The role will be required to implement and maintain procedural and management documentation, included but not limited to:

Request and demand procedures;

Development and maintenance of delivery plans for a number of Tech Tribes including Resource capacity and operational capacity

Preparation of reports including status reports, Service level reports, RAID logs and dashboards, tracking across the entire portfolio

Supporting the IT management team with ad hoc requirements

Identifying risks, issues and discrepancies and taking action accordinglyThe Technical Delivery Analyst will work across all areas of Vitality, but predominantly within the Technology and Operations functions, with stakeholders in the Portfolio function, Change and Run functions, and Technical Services Architecture.

Being highly experienced in dealing with stakeholders and rationalising cross-function priorities, ensuring that key stakeholders are kept informed. Working closely with IT Operations, Architects, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the Vitality IT Operational Change Management Policies. 

Skills required

Essential

Prince 2, APM, MSP or other suitable Project/Programme Management Qualification

Practical knowledge of an IT change delivery lifecycle

Has experience working in Agile, Small Change & Project environments

Experience of driving effective working across diverse teams

Strong interpersonal skills with proven ability to solve problems

Strong communication skills – applicable through multiple channels (written, spoken, workshops, presentations)

Experience of working within deadlines, operating in a high pressure environment

Good analytical processing skills

3 to 5 years of IT and business work experience

Team player, with a positive and customer focused outlook

Desirable

Any Agile, Scrum or SAFE knowledge

ITIL v3 or v4 Certification

Practical knowledge of IT Operations and Service management principles and processes

Knowledge of Project & Visio and other collaboration tools such as Miro or Lucid chartAbout The Company

Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices – a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

If you have any questions, please contact: (url removed)