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A large multinational Software Systems organization are looking to bring on a Technical support Analyst!
Your would sit within a growing team and support the organisations clients with database issues using your programming language skills.
Are you a graduate with no direct experience it it support? thats fine! apply for a market leading salary for an entry level position. Stong customer service and a background and degree that covers programming languages is all this is needed.
What will you be doing as a Technical Support Analyst?
The Technical Support Analyst's Main Duties Will Be To
Assist customers with problems and queries relating to the system software after they have gone live
Accurately resolve problems by using, analytical, technical and programming skills following programming guidelines
Use Programming languages like SQL Visio to write code What would your day to day Look like as a Technical Support Analyst
Pro-actively taking ownership of a wide variety of calls and problems
Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
Implementing solutions to the customers' best advantage and ensuring the call resolutions meet the working and business practices of the customer
Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
Regularly updating customers regarding the status of their calls
Effectively handling complaints and call escalation requests from customers
Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues
Following and applying the standard Commercial Software Support Procedures and Practices
Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager Key Requirements
Extensive experience in a customer-focused role in a service-oriented environment
A good knowledge of a structured programming language, preferably KCML
An understanding of databases including SQL
Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
Having worked in a Technical Support Environment What is in it for you?
A competitive Annual Salary of up to 29K
After Probation (3-6 month) work 3 days remote 2 days on site
Excellent career progression opportunity
25 days holiday + bank holidays
This role is based in Nottingham
If you feel you match the above click 'apply now' with an up to date version of your CV