A large multinational Software Systems organization are looking to bring on a Technical support Analyst!

Your would sit within a growing team and support the organisations clients with database issues using your programming language skills. 

Are you a graduate with no direct experience it it support? thats fine! apply for a market leading salary for an entry level position. Stong customer service and a background and degree that covers programming languages is all this is needed. 

What will you be doing as a Technical Support Analyst?

The Technical Support Analyst's Main Duties Will Be To

Assist customers with problems and queries relating to the system software after they have gone live

Accurately resolve problems by using, analytical, technical and programming skills following programming guidelines

Use Programming languages like SQL Visio to write code What would your day to day Look like as a Technical Support Analyst

Pro-actively taking ownership of a wide variety of calls and problems

Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement

Effectively and promptly resolving calls, ensuring old calls are kept to a minimum

Implementing solutions to the customers' best advantage and ensuring the call resolutions meet the working and business practices of the customer

Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken

Regularly updating customers regarding the status of their calls

Effectively handling complaints and call escalation requests from customers

Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service

Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues

Following and applying the standard Commercial Software Support Procedures and Practices

Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager Key Requirements

Extensive experience in a customer-focused role in a service-oriented environment

A good knowledge of a structured programming language, preferably KCML

An understanding of databases including SQL

Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner

Having worked in a Technical Support Environment What is in it for you? 

A competitive Annual Salary of up to 29K

After Probation (3-6 month) work 3 days remote 2 days on site

Excellent career progression opportunity

25 days holiday + bank holidays

This role is based in Nottingham 

If you feel you match the above click 'apply now' with an up to date version of your CV