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We are working with an industry leader in Gloucester who have gone through a period of exceptional growth over recent years and are continuing to invest in there IT team. They are seeking an IT Engineer to join their team carrying out 1st / 2nd Line Support across multiple sites. Excellent career progression opportunities as they continue to invest and drive the growth of their IT provision.
What will you be doing as an IT Support Engineer?
You will work closely with the IT Manager and other IT Support Engineers supporting BAU 1st / 2nd Line Support and working on a multitude of projects currently in flight. Some duties will include
1st and 2nd Line Support to users via phone, email, ticketing systems and in person.
Software and Hardware support;
Network maintenance and provisioning;
Provide IT advice and training to users;
Deliver a proactive, efficient and effective User support service;
Liaise with Users to determine requirements;
Liaise with 3rd party suppliers for support and licensing;
Maintain an up-to-date inventory of all IT equipment;
Ensure all User software is up to date; What experience do you need as an IT Support Engineer?
Previous experience carrying out 1st and 2nd Line Support ideally within a Service Desk environment
Experience of supporting Microsoft based operating systems including Windows 7/10 and Server 2008/2012/2014
Strong working knowledge of Office 365
Ticket system management experience.
Experience working within and ITIL environment
Excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed.
Good communication, interpersonal and organisational skills.
Excellent telephone manner, customer orientation and customer service skills. What will you get in return as an IT Support Engineer?
Competitive package of up to £30,000
Generous pension and annual bonus
Hybrid working environment
Outstanding professional development programme This role is based in Gloucester and is commutable from Gloucester, Tewkesbury, Cirencester, Stroud, Bristol, Hereford and Worcester
If you feel you match the above click 'apply now' with an up to date version of your CV