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Job Title: PC Build IT Support Engineer
Location: Manchester, UK (Onsite) (Contractor have to visit 2 days Leeds based office every week)
Job type: Contract
Contract Duration: 06 Months
Rate: £20-25/hour, Inside IR35 (Umbrella)
Scheduling new joiner PC builds and PC upgrades. Asset management to ensure global KPIs are met on a monthly basis. Issuing of IT peripheral items to customers. Charging for distributed peripherals items and maintaining stock levels of all equipment.
Review appointments made in the Global PC Replacement Tool and plan activities. PC installation, configuration and data transfer from old PC to new PC for the Upgrade program using Standard procedures. Refurbishment of returned/leaver stock ready for re-deployment.
Regular refurbishment and/or re-imaging of loan stock.
Assisting with deliveries of IT equipment. Perform ad-hoc duties as required.
IT support environment within the Local Support team.
The role includes liaising with the post room to schedule delivery to other site, handling of inbound and outbound PC deliveries and stock parts orders.
Maintenance of asset management records. Building of desk top machines as required for new starters and refreshes.
Effective incident queue management with ownership of logged incidents via current call logging toolsets (Service Now).
Prioritise ticket resolution workload on predefined Service Level Agreements.
Awareness and correct use of key escalation points for both PC hardware and software incidents and service provision.
Perform PC upgrades where required using defined internal processes, including data backups and restore.
Perform imaging of workstations (both laptops and desktops) where required.
Ensure good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria.
Input where required to the successful delivery of team KPIs.
Support internal bespoke support environments where requested.
Working effectively with required external suppliers who are used to deliver components of our service, such as data recovery and IT consumable provision.
Mandate Tech skills required:
Linux, Mac, and Windows
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website