2nd Line Support Technician

Salary: £30,000 - £35,000 pa (doe)

Location: Brighton, East Sussex

Full-Time, Permanent, Office-based

My client is currently seeking a highly skilled and motivated 2nd Line Support Technician to join their dynamic team in Brighton.

This is an excellent opportunity to work in a fast-paced environment and contribute to the smooth operation of their IT systems. If you are passionate about providing technical support, being involved in major projects, troubleshooting complex issues, and delivering exceptional customer service, this role is for you!

As the company is expanding you have great opportunities for career progression, professional development, and exposure to major migrations projects.

Responsibilities:

Provide 2nd line technical support to end-users via phone, email, and in person.

Involved in major migration projects in On-premises to On-premises, On-premise to SharePoint, VoIP Roll-out, Server, and Hybrid Cloud migrations to mention a few.

Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.

Perform system installations, configurations, and upgrades.

Troubleshoot network connectivity and performance problems.

Collaborate with other support teams to escalate and resolve complex technical issues.

Maintain accurate documentation of incidents, solutions, and knowledge base articles.

Ensure compliance with company policies and procedures.Essential Skills:

MSP experience

Experience and exposure to migration projects in SharePoint, On-prem, or Hybrid Cloud

Previous experience in a similar 2nd line support role.

Proficient across Windows operating systems (Windows 10, Windows Servers).

Proficient in troubleshooting hardware and software issues.

Intermediate to advanced skills across virtual servers; VMWare, Hyper-V, Citrix

Excellent understanding or experience of networking concepts (TCP/IP, DNS, DHCP).

Proficient across with Active Directory administration.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Strong problem-solving and analytical skills.

Strong communication and interpersonal skills.Desirable Skills:

Familiarity with ITIL framework and incident management processes.

Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) - it's a plus not essential thoughRequirements:

Driver's license and vehicleIf you think you'd be a great fit, please apply to this advert with your latest CV.

Keywords: 2nd Line Support Technician, 2nd Line Support, 2nd Line Support Engineer, IT Support Engineer, IT Support, Second Line

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy