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HWT is working exclusively with one of Bristol’s highly awarded scaleups to search for an IT Support Engineer to join their growing team. Founded less than 10 years ago, this is a company that has experienced rapid growth and is continuing on this trajectory, all while creating a fun and valued working environment.
Their product offerings are used globally by market-leading businesses and brands to transform the way they engage with their employees and end customers. Partnering with the most innovative, cutting-edge technology partners, puts them at the forefront of their field.
This is a great opportunity for technology enthusiasts looking to skyrocket their career working on some of the most relevant technologies in the sector. Training and career progression within the business is actively encouraged.
What to expect:
Work with customers to implement hosted/cloud-based Solutions.
Assist in setting up and supporting their customers on their various hosted service platforms.
Escalate customer service issues to their partner channels, ensuring key SLAs are maintained.
Produce monthly service reports for customers.
Support internal staff in the use of systems and telephony.
Managing support tickets and reports.
Maintain internal company systems.
Salary £27,500 per year + Benefits.
25 days holiday + Banks
Innovative technology-focused environment
Be customer-focused with a track record of providing excellent customer service.
Have an understanding or support experience of Azure, AWS or Office 365.
Have experience working with and managing hosted/cloud-based technologies.
Excellent written and spoken English.
A degree in IT or a science-related subject, or equivalent. (If no work experience, nice to have)
Have an understanding of, or have had previous exposure, to APIs. (Nice to have)
Have a positive attitude, with a will and ambition to work across a wide range of leading technologies and solutions.
Have strong organisational skills with the ability to work as part of a team within a busy technical environment