Application Support Analyst

A powerhouse within the Wealth Management and Professional Services industry is looking for an Application Support Analyst to join their team in Liverpool on a permanent basis, with the option to work remotely twice each week.

Job purpose

The role is focused on the operational support of Core Wealth platforms and the associated users of these. Working closely with both business stakeholders and third party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests.

To succeed in this role, you need to have a natural analytical way of thinking along with an eye for detail and be a first-class problem solver. Previous experience of investments will help you to translate our user requirements.

You need to be delivery focused, able to multi-task and very much a team player. You will get access to a wide range of different technical disciplines and must be comfortable working within a flexible and progressive environment.

Key Responsibilities

Level 2 technical support of our core Wealth Management platforms.

Work with our suppliers and internal development teams in incident, request, and change management processes.

Prioritising technical issues based on impact and urgency.

Managing a queue of incidents and requests, ensuring work notes are maintained.

Provide support for application configuration, releases and upgrades.

Problem analysis and resolution for application problems, in conjunction with the business users and third party suppliers where necessary.

Participation in testing and release management.

Investigating root cause analysis and identifying trends.

Support research, analysis, and implementation of new processes.

Data analysis and production of ad-hoc reports.

Routine maintenance and monitoring of our applications.

Participate in user and supplier workshops and forums.

Support application adoption across the business

Support occasional weekend and out of hours activities

User set up and maintenanceKey Skills and Experience Required

Previous experience of working in Wealth Management or similar

An understanding of wealth management or financial services products and processes

Proficient IT skills in core Microsoft Office systems

Experience in an Application Support role or similar.

Experience / awareness of SQL, Rest API, JIRA, and Confluence.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK