Manager - Advanced Tech Support-LV & MV Switchgear
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- Location
- State of Haryana, India
- Salary
- TBD
- Job type
- Full Time
- Category
- Other
Job Description for Advanced Technical Support Engineer (LV & MV Switchgear)
Advanced Technical Support Engineer
Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India, EAJ > who will be responsible for technical support of SE Power product & Power System range.
Assist all our customers in reaching higher profits by making the best use of SE technology. Deliver technical support and services at the Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric products and solutions to the customer's project
Key Responsibilities:
Core Competencies:
Qualifications
Job Description for Advanced Technical Support Engineer (LV & MV Switchgear)
Advanced Technical Support Engineer
Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India, EAJ > who will be responsible for technical support of SE Power product & Power System range.
Assist all our customers in reaching higher profits by making the best use of SE technology. Deliver technical support and services at the Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric products and solutions to the customer's project
Key Responsibilities:
Core Competencies:
Advanced Technical Support Engineer
Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India, EAJ > who will be responsible for technical support of SE Power product & Power System range.
Assist all our customers in reaching higher profits by making the best use of SE technology. Deliver technical support and services at the Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric products and solutions to the customer's project
Key Responsibilities:
- End-to-end resolution of the technical requests from customers on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within a fixed timeframe.
- Understand, evaluate, and reproduce received technical queries in the laboratory to determine the root causes of the problem and convey the validated solution to the customer.
- Creating and managing knowledgebase on validated solutions in the SE repository
- Prepare and provide technical training to different stakeholders
- Onsite intervention for solving critical issues.
Core Competencies:
- Bachelor's degree in Electrical/Electronic/Instrumentation Engineering
- Minimum 4-7 years of hands-on experience in Projects, Services, Installation, and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB, RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel .. etc)
- Power System Products- VCB, AIS, GIS, Transformer, MV Panel, Vacuum contactor, Dry type, OLTC transformer, power and distribution
- Understanding of EMC, Groundings, and Power System networks will be an advantage
- Hands-on experience and a wide understanding of Schneider Electric products, solutions, and engineering concepts would be an advantage.
- Excellent communication skills (Oral & Written) and ability to interact with global customers.
- Excellent problem-solving and data analytical approach.
- Excellent team player.
Qualifications
Job Description for Advanced Technical Support Engineer (LV & MV Switchgear)
Advanced Technical Support Engineer
Mission:
Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India, EAJ > who will be responsible for technical support of SE Power product & Power System range.
Assist all our customers in reaching higher profits by making the best use of SE technology. Deliver technical support and services at the Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric products and solutions to the customer's project
Key Responsibilities:
- End-to-end resolution of the technical requests from customers on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within a fixed timeframe.
- Understand, evaluate, and reproduce received technical queries in the laboratory to determine the root causes of the problem and convey the validated solution to the customer.
- Creating and managing knowledgebase on validated solutions in the SE repository
- Prepare and provide technical training to different stakeholders
- Onsite intervention for solving critical issues.
Core Competencies:
- Bachelor's degree in Electrical/Electronic/Instrumentation Engineering
- Minimum 4-7 years of hands-on experience in Projects, Services, Installation, and commissioning of Power products (Circuit breakers- ACB, MCCB, MCB, RCCB, MPCB, contactors, overload/overcurrent relays, TeSys T, TeSys U, Power factor correction relays, Active harmonic filters, Blokset, insulation monitoring devices, operation theatre panel .. etc)
- Power System Products- VCB, AIS, GIS, Transformer, MV Panel, Vacuum contactor, Dry type, OLTC transformer, power and distribution
- Understanding of EMC, Groundings, and Power System networks will be an advantage
- Hands-on experience and a wide understanding of Schneider Electric products, solutions, and engineering concepts would be an advantage.
- Excellent communication skills (Oral & Written) and ability to interact with global customers.
- Excellent problem-solving and data analytical approach.
- Excellent team player.