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Department

Moody's Shared Services - Technology Services Group

Role/Responsibilities

This role is part of the Application Production Support technical team in the Shared Application Services organization. Moody's is seeking an Automation Anywhere Engineer to lead our team in supporting Moody's Automation Anywhere platform. The successful candidate will be responsible for daily Production Support functions, work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

A successful candidate must be both a leader who can work with vendor resources, stakeholders, and work with agile teams. On any day, the candidate could be doing any or all of the following:

• Provide a superior customer experience in all interactions with stakeholders.
• Resolve assigned tickets within SLA deadlines. Responsible for triaging and escalating any production issue affecting application outages per procedures.

• Provide documented root cause analysis and properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Service Now and Jira.
• Work with other teams in the resolution of issues that span multiple applications and/or platforms.
• Provide oversight of ITSM toolset ensuring SLAs on incidents, requests and problem records are met and their details are accurate.
• Manage major incidents in the application support area, work for a speedy resolution and follow up with resulting problem actions.
• Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira etc.

• Support SOX lifecycle, including scoping, documentation, tests of design and effectiveness, reporting.
• Act as a first point of escalation and provide up-to-date status to all stakeholders including senior management on incidents and requests.
• Collaborate with the infrastructure support and delivery teams to establish best practices and improve performance.
• Partnership with Automation Anywhere COE team for system upgrades, user administration and downstream application related impact analysis.
• Weekend Duty manager role as part of a global rotation, act as point of escalation for major incidents.

• This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
• Meet individual and team goals and service levels.
• Document and maintain procedures.
• Actively participate in team meetings and discussions.

Qualifications

• University degree or equivalent.
• 3+ years of experience in RPA development or support role within the financial sector.
• 3 years of experience and strong working knowledge of .NET/C#, VB Script, SQL Server.

• Hands-on experience within Automation Anywhere V11 and A360 platforms.
• This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Highly organized and detail oriented with strong analytical skills and comfortable with Agile deliverability methodology.

• Ability to remain flexible and manage competing priorities under demanding deadlines.
• Strong interpersonal and teamwork skills, as well as excellent oral and written communication skills.
• Ability to summarize and report on complex data in a concise manner and ability to identify trends and ensure consistency.
• Strong technical skills required to create and maintain analysis and reporting (e.g., Excel, PowerPoint, etc.).
• Strong sense of ownership of the work product.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.