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Moody's Shared Services - Technology Services Group Role/Responsibilities
This role is part of the Application Production Support technical team in the Shared Application Services organization. Moody's is seeking an Associate Software Engineer to join our team in providing Level 1 support across our technology platforms. The successful candidate will be responsible for daily Production Support functions, work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.They will interact daily with business analysts, end users, developers, third party vendors and internal cross-functional teams to resolve application usage related issues and provide seamless support.
A successful candidate must be both a leader who can work with vendor resources, stakeholders, and work with agile teams. On any day, the candidate could be doing any or all of the following:
- Provide a superior customer experience in all interactions with stakeholders.
- Communicate with users and all those that contact support team in a courteous, professional, and timely manner.
- Triage and escalate any production issue affecting application functionality and outages per procedures.
- Participate in Project, M&E, Project transition and UAT's to enhance individual knowledge and build on the knowledge required to build and support the applications.
- Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira etc.
- Support SOX lifecycle, including scoping, documentation, tests of design and effectiveness, reporting.
- Validate operating effectiveness of SOX controls and deliver a quality work product, free of errors and on time.
- Prioritize production incidents, requests, and problems appropriately, to maximize the output of the Production Support team and minimize service disruption
- Act as a first point of escalation and provide up-to-date status to all stakeholders.
- Collaborate with the infrastructure support and delivery teams to implement best practices and improve performance.
- This position requires the individual to be flexible in availability to provide support in shifts in line with business needs
- Meet individual and team goals and service levels.
- Document and maintain procedures.
- Actively participate in team meetings and discussions.
- University degree or equivalent.
- 2+ years of experience in application support role within the financial sector.
- Intermediate technical knowledge on integration tools like Control M Scheduler, Informatica ETL, Alteryx and MuleSoft.
- Intermediate technical knowledge on SQL and SOQL Technologies.
- Intermediate technical knowledge on one of the Reporting tools like Tableau, PowerBI and Cognos.
- Strong familiarity with systems automation principles with intermediate hands-on experience with scripting technologies (Python, VBA, Perl, PowerShell, VBS, etc.)
- Strong familiarity with Service Management tools like ServiceNow, JIRA and Confluence.
- Operational support experience in a high availability environment supporting various CRM, financial applications & data integration tools (such as SAP, Informatica ETL and Mulesoft Etc.).
- ITIL v3 Foundation certification preferred.
- This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and meet deadlines.
- Highly organized and detail oriented with strong analytical skills and comfortable with Agile deliverability methodology.
- Ability to remain flexible and manage competing priorities under demanding deadlines.
- Strong interpersonal and teamwork skills, as well as excellent oral and written communication skills.
- Ability to summarize and report on complex data in a concise manner and ability to identify trends and ensure consistency.
- Strong technical skills required to create and maintain analysis and reporting (e.g., Excel, PowerPoint, etc.).
- Strong sense of ownership of the work product.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.