Service Desk Manager - Onsite Keighley (35-47K)

A growing managed service provider based near Keighley are looking for a Service Desk Manager to join the team. You will be managing a growing and diverse team of 1st, 2nd, 3rd line as well as desktop support engineers covering end user support through to maintenance of local networks and servers. A key part of your role will be to ensure that vulnerabilities are being reported and patched across the customers estates

Technical Skills -

* Customer Management including monthly service reviews

* Ticket Management

* People Management and Performance Management

* Incident and Major Incident Management, Problem and Change Management

* Continual Service Improvement

* Experience managing and working with SLA's & KPI's

* Proven experience working within the ITIL framework

Windows Server 2008/2012/2016

o OS installation and configuration, imaging.

o Active Directory

o Group Policies/DNS/DHCP/DFS etc.

* Microsoft 365 (Windows 10, Office 365 & EM + S)

* Citrix Technologies

You will need -

* 2+ years' experience working in technical support

* 2+ years' experience working as a supervisor, team leader or manager

* Industry recognised certifications (i.e. ITIL, PRINCE2, Microsoft, Apple, Citrix)

* Demonstrable experience in maintaining and managing technical solutions to organisations with 100+ users

* Experience with technology migration projects

Please apply now if you are interested or get in touch with Louise Phelan on (phone number removed) or louise.phelan for more information.

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