Second Line Support Engineer (28-33K) Shipley onsite

My client who are a well established software company are looking for a strong 2nd line support analyst to join the team. They are looking for someone with working knowledge of SQL and also some background monitoring and maintaining of a SaaS application and its infrastructure. This is an office based role in Shipley.

Role:

Performing software installations and data imports

Support and administration of the production hosted environments:

Investigating (analysis/diagnosis) and resolving queries seeing through to completion

Performance monitoring and troubleshooting

Planning, implementation, and maintenance of security

Managing data backups

Patching

Data migration and conversion tasks

DNS

Log monitoring

Serve as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education

Assistance and cover of the 1st line team when required

Assisting with the service delivery process You will need -

At least 2 years previous experience as a Customer Support or Technical Support Analyst providing application support in a second- or third-line capacity

SQL Server experience within a production environment for at least 1 year, with the ability to demonstrate competent ability to create and execute SQL statements and interpret the results

Excellent written and spoken English

Great communication skills are a must

Experience in Windows server maintenance If this role sounds of interest please apply or send your CV to

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