Tier 1 IT Support Engineer, Bournemouth, £27,000

The Purpose

Rubicon's client is looking for a Tier 1 IT Support Engineer to provide support to customers, partners, resellers, and internal personnel on software issues. This role is perfect for someone with at least two years of technical support experience in the software industry, who is looking to progress and develop up to Tier 2 level.

Tier 1 IT Support Engineer Responsibilities

Answer and address all incoming support calls from customers, both internal and external, including via web chats, emails, and voicemails.

Take ownership of support issues assigned and effectively bring it to resolution or escalation.

Effectively troubleshoot, resolve, and properly document support calls, cases and cleaning or viruses and/or malware.

Ensure the successful on-boarding of new, recently renewed, or upgraded partners, partner customers and direct customers.

Work closely with other departments to resolve outstanding issues, test, investigate and document all aspects of existing and upcoming products.Tier 1 IT Support Engineer Skills & Experience Required

Minimum two years of technical support experience

Technical certifications such as CEH, MCSE, CCE, CRISC, CISM, CISSP, CompTIA Network+, Security+, MTA, MCSA or MCSE Certifications are desirable.

Network infrastructure experience or knowledge

Knowledge of DNS, DHCP, AD, Group Policy.

Ability to communicate with administrators of large private business and government systems with confidence and authority.

Ability to work multiple projects and tasks simultaneously in an efficient manner.Tier 1 IT Support Engineer Benefits

1 - 2 days working from home

Company pension scheme

Well-being allowance

Private medical insurance

Company sick pay

Paid maternity and paternity leave.

Free parkingInterested?

For more information on this Tier 1 IT Support Engineer opportunity contact Josh on (phone number removed). If you are not available during office hours, please feel free to apply via the link or directly through our website.

Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF, it will cause delays.

INDSPE