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Job Title: 2nd Line IT Support Engineer (Hybrid Working)
Salary: £25,000 - £30,000
I am currently seeking a skilled and experienced 2nd Line IT Support Engineer to join a leading manufacturing company based in Liverpool. This is an exceptional opportunity to be part of a dynamic and innovative organisation, contributing to the success of their IT operations.
As a 2nd Line IT Support Engineer, you will play a crucial role in ensuring the smooth functioning of IT systems within the manufacturing environment. Your responsibilities will include troubleshooting, managing, installing, and configuring various IT systems while delivering excellent customer service to internal users.
The ideal candidate will have a proven track record in a similar role, possessing in-depth technical knowledge and hands-on experience in supporting IT systems in a manufacturing setting.
Provide efficient and effective 2nd line IT support to internal users within the manufacturing industry
Troubleshoot, install, and configure diverse IT systems
Monitor and maintain server and network operations for optimal performance
Collaborate with external IT service providers to resolve complex issues
Identify and resolve IT issues promptly, ensuring minimal disruption to operations
Maintain accurate records of IT systems, configurations, and changes
Train and support users on IT systems, fostering a positive user experience
Provide technical advice and guidance to colleagues and stakeholdersRequired Technical Skills:
Proficiency in Windows server and desktop operating systems
Strong knowledge of Active Directory and user management
Familiarity with Exchange or other email systems
Networking experience, including TCP/IP, DNS, DHCP, and VPN
Proven troubleshooting skills and ability to diagnose and resolve IT issues
Excellent customer service skills with a proactive and professional approachIf you are seeking an exciting opportunity to apply your technical expertise and contribute to the success of a leading manufacturing company, we encourage you to apply. Immediate consideration and interviews will be conducted. Further details about the role will be provided to qualified candidates.
Keywords: 2nd Line IT Support Engineer, IT Support Engineer, IT Support Technician, Infrastructure Support Engineer, Network Support Engineer