IT Operations Manager

Hybrid working - Hastings, East Sussex

Salary: £50k-£60k + 15% bonus)

Permanent position

Atlas Recruitment Group are currently recruiting for an experienced IT Operations Manager on behalf of our prestigious medical client. You will take primary responsibility for the UK and Overseas IT operational services.

As a technical leader you will be expected to shape the thinking of the team, working with Infrastructure and Applications teams in a highly collaborative environment.

IT Operations Manager Duties and responsibilities:

To develop and maintain an international IT operational service including all current and future companies and joint ventures across multiple countries and regions.

To provide support and guidance to the IT Service Desk, developing the team into a high performing, 24X7 efficient support service following ITIL best practice.

To measure and improve the Operational Service, developing meaningful Key Performance Indicators to monitor and improve services primarily for the UK business.

To ensure day-to-day operational requests and issues are dealt with in a timely fashion, with a focus on first time resolution.

To deliver effective and professional services aligned to day-to-day business needs and the key objectives of the organisation.

To continually improve the service delivered, by analysing and identifying opportunities, and to implement improvements and efficiencies, ensuring that the organisation derives maximum value from the service.

Develop and own IT Operational SLA's and KPIs in order to deliver achievable, yet challenging goals.

To oversee a small team responsible for the technical delivery of multiple technical projects and activities.

To mentor and guide the members of the IT Service Delivery and Service Desk Teams in appropriate technical skills, identifying any skills gaps or opportunities for development.

To champion change and effectively manage the implementation of new ideas.

IT Operations Manager Key Skills required:

Experienced Service Management professional

ITIL Qualified and expert knowledge of ITIL disciplines or equivalent qualification or experience

Previous experience as an operational IT manager, IT Team Lead, or demonstrable experience in leadership

Experience of managing 3rd parties and 3rd party delivered services

Excellent leadership and people management skills

If this IT Operations Manager opportunity is of interest, please click APPLY with a recent copy of your CV for immediate consideration