Our MSP client based in Surrey are searching for a Third Line Support Specialist to provide senior technical capability for both support and projects. Working as a technical escalation for the Support Desk, working to resolve issues for customers by telephone, email and on site, working within structured service levels to ensure customer satisfaction and resolution of issues. To provide a technical escalation for lower tiered staff. Working as Project Engineer for IT projects and deployments for customers, from cloud migrations to onsite server and network deployments.

Main tasks of job:

• Interacting with customers in a respectful, courteous, and positive manner

• Demonstrate strong commitment to service ethics

• Proactively develop knowledge and skills specific to customer environments

• Develop the appropriate product and services knowledge and learning about new products

• Passing relevant technical certifications and maintaining appropriate vendor qualification

• Implement and maintain internal systems in line with business requirements

• Act as a technical mentor to team, maintaining an overview on tickets and progress

• Potentially attending onsite meetings as required to provide technical resource for sales

• Ensure all information is handled within company, ISO and legislative guidelines

Skill Requirements:

• Demonstrate strong commitment to service ethics

• Active listening and good communication skills

• Strong problem-solving skills

• The ability to work independently and within a team

• Ability to multitask, multi-client environment

• Able to prioritise and use initiative

• To be well-organised and thorough

• A confident and determined approach

• Cloud –Azure & O365

• Virtualisation – VMware and/or HyperV

• Networking – LAN, WAN, VLANs & Firewalls

• Operating Systems – Windows (Server and Client) and Mac OS X

• Backup Solutions

• Internet Connectivity

• Remote Desktop Services

Essential:

• Driving License and Own Car

• Experience in a Managed Service Provider