Do you thrive working collaboratively?

Are you great at developing and maintaining new relationships?

Can you do them in a fast-paced environment? 

If you can, then our Delivery Manager role could be for you! 

For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. 

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. 

This role sits within HMRC’s SAP estate. The SAP Practice Change Delivery team own and run HMRC’s SAP estate. This includes the Enterprise Tax Management Platform (ETMP) and SAP systems supporting internal HR and Finance. 

Work coming into the team can originate from legislative changes, policy changes, improvements to the customer offering or ministerial requirements.

See what it’s like to work at HMRC: . Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

We are looking for someone that can ensure that any SAP changes, or new pieces of work, are successfully delivered in line with our strategy, policies, process, and governance.   

We need someone to be accountable for the management of the change, working with HMRC partners and our supplier community, you will ensure new and existing products/changes are produced to correct requirements.  

This is a role with line management and leadership duties and responsibilities. To meet our commitment of making HMRC a safe and respectful place to work, you will role model effective leadership behaviours, acting as an exemplar and coaching those that require development. 

About the Profession 

As Delivery Managers, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager profession community to learn, share and support each other.   

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths and are supported by Heads of Profession and Profession Leads.   

You will be required to undertake some travel and overnight stays.  

While usual working days are Mon-Fri currently, the contractual position is that standard working patterns can span Mon -Sat 7am-8pm and there may be requirements in the future to contribute to ensuring these hours are covered.   

We offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Please contact the vacancy holder to discuss flexible working patterns before applying.   

This role maps to the cross-government framework for the Digital, Data and Technology (DDaT).  

For more information visit the link .  

Whilst this is not a technical specialist post, your inquisitive nature and enquiring mind mean you will quickly learn the IT related aspects of the role and the terminology, helping you to communicate between technical and non-technical colleagues.  

We will look to you to share your skills and knowledge with colleagues whilst we provide the learning, you’ll need through our SAP Academy and other learning routes. 

Applicants are strongly encouraged to contact the vacancy holder –  - for an informal discussion before applying, this will help you decide if this is the role for you. 

Person specification

Build and lead a collaborative team of Associate and Junior Delivery Managers and drive their delivery of change, managing the resource within your team to balance quality and quantity.

Deliver change within cost and time constraints reporting to senior partners.

Manage relationships with suppliers for projects, setting shared, project scope, budgets and handling risk.

Develop an understanding of specific SAP functionality and build knowledge of business operations, business processes and systems.

Provide SAP strategic vision and direction, advocating SAP standards on projects and programmes.

Ensure compliance to government policies and standards, and with processes within CDIO.

Coach team members, share your own skills and knowledge to develop capability across the wider team and continuously improve the team and delivery.

Essential Criteria: 

You will be able to demonstrate experience of:  

Strong leadership skills, working with diverse teams and getting the best out of people.

Strong organisational skills and the ability to work independently.

Good interpersonal skills and the ability to build and maintain effective and collaborative partner relationships, at all levels of seniority.

Handling, analysing and evaluating sophisticated and conflicting information and data to make evidence-based decisions and recommendations.

A track record of delivering multiple concurrent quality products or services in a fast-paced environment with shifting priorities. 

Desirable Criteria:  

Knowledge of working in a project environment.

Knowledge of different delivery methods.

Broad understanding of SAP.

Experience of IT delivery. 

Benefits

Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

A  with an average employer contribution of 27