IVC Evidensia is a leading global provider of veterinary care.

We have an opportunity for an experienced Service Desk Engineer t to join our growing team in delivering exceptional support to our clinics and wider UK business

As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role.

Responsibilities:

* Act as the first point of contact for endusers' technical issues, remotely.

* Manage and prioritize support tickets using the designated ticketing system.

* Troubleshoot and resolve Desktop, hardware, software, and networkrelated problems for desktops and laptops.

* Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.

What we look for in you:

We are looking for a collaborative and epithetic team player who can work autonomously. You will be passionate about technology Stay up-to-date with the latest industry trends, technologies, and best practices.

Join our team and become an integral part of our commitment to providing outstanding technical support and solutions to our clinics and back-office staff. We offer a competitive salary, a supportive work environment, and opportunities for career growth. Apply today and take the next step in your IT support career