At Roke

Roke is a world-class technology and engineering consultancy. Roke delivers advanced research, development services and products to high profile customers who come to Roke with varied and challenging problems to solve.  

The Opportunity

The IT Department handles over 1400 request and incident calls in an average month. The department covers all IT areas from PC’s, networking, servers, ERP systems, telephone systems, Microsoft 365 and day-to-day IT security. The department also provides remote working connectivity for today’s hybrid worker.

Job Purpose & Key Responsibilities 

Log and allocate calls using the Help Desk software whenever calls come in through the Help Desk system, by phone, email or in person

Create and close accounts for users, including liaising with HR on the starters and leavers

Take minutes of IT meetings where formal minutes are required

Allocate out loan equipment

Issue computer peripherals, maintain a spares inventory and update asset database

Manage the software database

Administer software and hardware maintenance

Raise Requests To Purchase (RTP’s)

Gather and send monthly IT invoices to Finance

Prepare monthly Help Desk metrics for the Head of IT

Always fully comply with Roke’s policies and procedures 

Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business 

Person Specification

Education and Qualifications

Any IT or administration qualifications would be useful, or relevant Higher Education qualification. 

Knowledge, Skills & Experience

Previous Help Desk experience

Administration, including minute taking and ordering

Managing software and hardware maintenance records

What we can offer you?

This position offers a competitive salary and benefits package, including bonus scheme, private medical insurance employee assistance program and pension, along with a whole host of flexible benefits including flexi-leave (up to 8 days per year), travel insurance and dental care.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion.

Our working environment is friendly, innovative and inclusive. We will consider flexible working arrangements, and support a diverse work-force and those with additional needs.

Security

Due to the nature of this position, we require you to either hold or be eligible to achieve SC clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC