Technical Support ManagerSalary: Competitive

Full-time

Ashby-de-la-Zouch

About Us:Conveying, loading, palletising, packing, sortation and distribution – BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide

The Role:

We are looking for a Technical Support Manager to join our team within the intralogistics systems arena.

This position is for someone who is a great communicator and who is able to work within a team environment. You will thrive on problem solving and have a great attitude of building relationships with internal and external customers. 

You will support the Head of Customer Support and be the primary contact for the escalation of advanced technical issues.

Working in collaboration with other managers on ideas and processes to ensure improvement of overall customer experience.

You will provide dedicated support for our major customers queries and support the management team to resolve issues directly for these customers.

We would like exceptional customer support service to both internal and external customers, this will include:

Ownership of installed base product technical changes for BUK, ensuring the ECN management is communicated and actioned to the relevant teams

Liaise with the central design and engineering teams where needed support customer needs

Lead when required various improvement programs

Attend management and customer meetings

This is a great opportunity to join a progressive business where your skills and experience can make a real difference.

Qualifications:

Ideally an Engineering related degree. HNC/HND with experience is also acceptable

Minimum of 5 years’ experience in a similar role

Ideally worked in an integrated Automation Systems in the Manufacturing or Distribution Industries environment.

Strong Technical skills

Additional Information:

Some benefits we have to offer include:

Smart remote working (3 days a week on site at our new office based in Ashby-de-la-Zouch with 2 days working remotely)

Pension

25 days holiday plus bank holidays

Sick Pay

Enhanced paternity/maternity pay

Free onsite parking

Annual Personal Development Plan

Interested?For further information and to apply, please click the apply button