Job Title: Service Desk Team Leader

Location: Central Leeds

Salary: £35,000- £40,000 + great benefits

Job Description:

We are looking for an experienced Service Desk Team Leader to join a leading property and sales organisation based in Central Leeds. As the Service Desk Team Leader, you will be responsible for delivering excellent customer service to clients, providing technical assistance and responding efficiently to customer queries.

Your key duties and responsibilities:

Manage and lead the service desk team, monitoring their performance and providing feedback

Liaise with clients and ensure that they receive the best possible service

Respond to customer queries in a timely and efficient manner

Monitor and resolve customer complaints

Implement and maintain service desk processes and procedures

Provide technical advice and assistance to customers

Monitor and maintain system performanceTechnical Skills Required:

Proven experience of working in a service desk environment

Experience of managing and leading a team

Excellent customer service skills

Windows 7/10

Windows Server

Active Directory

Data protection

Firewalls

Networking- routers/switches

Excellent problem-solving skills

Ability to work under pressure

Excellent communication and interpersonal skillsA full UK driving license is a requirement for this role as it involves occasional travel to support other sites, project management and meetings with stakeholders within the business.

If you have the necessary skills and experience and you would like to be considered for this Service Desk Team Leader role, please apply for immediate consideration and interview. Unfortunately this position does not offer sponsorship.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy