I have an exciting opportunity for an enthusiastic 2nd Line Service Desk Engineer to join my client, a well-established IT Solutions company, on a permanent basis. The position has arisen due to ongoing growth of the business and they are looking for someone with previous experience in a 1st/2nd line support role.

The role will predominantly involve providing 2nd line technical support via the Service Desk, taking escalations from the 1st Line and resolving issues efficiently within Service Level Agreements (SLAs). The successful applicant should be enthusiastic, proactive and be passionate about delivering excellent customer service to a growing client base.

Other responsibilities include:

Diagnose and resolve network connectivity issues.

Monitor systems and infrastructure to ensure that they are working at optimum efficiency.

Software installations and updates.

Complete and update relevant documentation as required.

Occasional travel to customer sites to provide support.

Skills/Experience required:

Windows Server technologies (Apply online only))

Azure / Office 365

Networking experience - WAN, LAN etc

Backup Technologies

Virtualisation (VMware / Hyper-V)

Hardware setup experience

Windows Desktop - 7/10

This is an on-site position based in Warrington so applicants should be within a commutable distance. The company is offering great benefits including ongoing training/certifications, 25 days holidays plus Bank Holidays, Private Medical Insurance / Death in Service (following probation) and contributory pension scheme.

If this role sounds of interest, please apply now to be considered. If you would like further information about the role, please contact Charlotte Attwood on (phone number removed) or email your CV to

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