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2nd / 3rd Line Support Engineer
Nr Cardiff - Hybrid Working Available
£38,000 + Benefits + Bonus + Outstanding Career Opportunities
This is a fantastic opportunity for you, an experienced and highly technical 2nd / 3rd Line Support Engineer, or Workplace Operations Engineer, to join a leading IT Services company providing highly customer focused technical support to a wide range of interesting and varied customers.
You will be based from offices near Cardiff (when not working from home) but there will also be time spent at client sites or the company's other offices. A car will be provided when you need to travel.
Technical Requirements for the 2nd / 3rd Line Support Engineer position
As the 2nd / 3rd Line Support Engineer, you will be working with and therefore required to have management and implementation experience of
Windows & Mac client devices
Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V
Office 365 & Azure
Market leading Backup and recovery solutions
Microsoft Intune and AutoPilot
You will carry a range of technical and customer-focussed responsibilities, including:
Delivering outstanding 2nd / 3rd line Technical Support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request
Troubleshoot and resolve hardware and software issues
Forming part of the support delivery team, reacting to customer requirements for implementation or changes
Taking ownership of service-impacting issues for a customer's estate, and resolving the issue effectively whilst keeping the customer updated
Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes
Maintain and update IT documentation
While this is primarily an operational support role there is some opportunity to get involved in project / implementation work.
Essential experience for the 2nd / 3rd Line Support Engineer
End User Device/OS Systems Management, OS Deployment and Enterprise MDM
Active Directory and Domain Mgmt
Public Cloud Solutions: Azure or AWS solution design, implementation, and migration
Server Technologies: Virtualisation, particularly VMware or Hyper-V, Microsoft Windows Server 2012 / 2016This really is a great company who reward and look after their staff. If you are a 2nd / 3rd Line Support Engineer or Workplace Operations Engineer and are looking for an exciting new challenge, then please send your CV to me today as this post will go quickly