An award-winning business is looking for an enthusiastic IT Service & Support Lead to join their experienced team based in Malton. Working in a fast-paced environment, to support a large number of end users, you will earn up to £30,000, alongside a competitive benefits package including life assurance and 33 day's holiday. This role is easily accessible from Scarborough, Pickering, Norton, Filey, Kirkbymoorside, and Sherburn. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required.

As IT Service & Support Lead, you will act as the first point of contact for IT issues in the business, and your responsibilities will include:

Supporting operational technology across the business, including stock systems and machine software

Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets

Aim to provide a first time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics

Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department

Report recurring issues and highlight trends to assist in the development of action plans for improvements

Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs

Escalate serious or recurring issues to the management team to ensure minimum impact to the businessTo be successful in the role of IT Service & Support Lead, you will have the following skills and experience:

A strong focus on customer service, and excellent communication skills

A proactive mindset, and effective problem solving skills

A passion for IT and technology, and a strong desire to learn continuously

Strong attention to detail, and a methodical approach to solving problems

Experience in a similar role would be beneficial but is not essentialIf you are a college leaver, IT graduate, IT Administrator, IT Helpdesk Engineer, 1st line support with a keen interest in technology, and are looking for a varied IT Support role, click Apply Now, or get in touch today for a confidential conversation.

Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us.

Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself