We have a brilliant opportunity to join a local provider of independent IT advice and technical support as a 2nd line IT Helpdesk Engineer. On offer is a salary upwards of £24,000 depending on experience and office hours of Monday-Friday with no on-call!

You will join a friendly, productive team on the outskirts of Scarborough, working for a family-run business that pride themselves in supporting their team and helping them develop their knowledge and skills through continuous training. You will have an hour's lunch, which you can enjoy in the break-out room watching Netflix and eating free snacks! Due to the nature of this role, some travel to sites may be needed and access to your own transport is essential.

As IT Helpdesk Engineer, you will be a core member of the team, aiming to resolve 1st and 2nd line support calls at your first point of contact from the customer. Your responsibilities will include:

Providing technical support to clients via remote and telephone support, always delivering an excellent level of customer service

Taking a customer focused approach to resolve technical issues quickly and efficiently, adhering to the companies agreed SLAs

Where necessary, escalating calls to 3rd line support, but seeing all incidents through to resolution to progress your own technical knowledge

Logging and updating all key information associated with support callsTo be successful in this IT Helpdesk Engineer role, you will have a positive attitude, strong work ethic, a genuine desire to improve your technical knowledge, and your experience will include the following:

The ability to diagnose and troubleshoot IT issues

Working knowledge of Microsoft 365, Windows and ideally cloud technologies is essential

Extensive knowledge of Active Directory, Windows Server, VMware, and Veeam

Strong networking expertise including configuring switches and routers, and setting up firewalls

Experience as an IT Helpdesk Engineer, IT Support, IT Engineer, 1st line, or in a similar role

Experience in IP telephony, MAC, Hyper-V, SharePoint, and qualifications such as Cisco or CompTIA is desirable but not essential to be successful in this roleThis role is based in Scarborough, but is easily commutable from Sherburn, Malton, Filey, Hunmanby, Pickering, and Bridlington. If you are interested in this role of IT Helpdesk Engineer, please click Apply Now or get in touch with Castle Employment for a confidential conversation.

Castle Employment Group is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

Due to the high volume of candidates that apply for our applications, we are unable to get in touch with every application. Therefore, if you haven't heard from one of our consultants within 7 days, please assume your application has been unsuccessful