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2nd Line ICT Support Technician
Hessle Based with travelling to other sites
£11.52 per hour Temp to Perm
Driving License essential
The successful candidate must be able to drive / own a vehicle, be able to quickly and efficiently identify and deal with IT related issues that may appear during the average workday of the company and be able to maintain patience and professionalism for each person they communicate with during the support process.
Ensure own CPD and professional competency is maintained
Strive to maintain positive working relationships across the team
Maintain a flexible approach to support your team and the wider businessSkills
Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning environments
Planning and organising
Experience of leading and coordinating the delivery of operational work packages/projects
Ability to provide excellent customer service
Excellent communication skills
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Sound understanding of operating system security principles
Must be able to drive / own a vehicleExperience
Previous experience is essential
Good understanding of IT securityBehaviours
To be accessible to team members and work in a supportive manner
Ensure an inclusive approach to decision making
Ensure all employees are treated fairly and without prejudice
Take an empathetic approach to managing the skills and development of employees
Respond to employees request efficiently and within a timely manner
GCSE or equivalent (preferred)
IT Support: 1 year (preferred)
Customer service: 1 year (preferred)
Reference ID: 2nd Line IT Support Technician
If you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.
Due to the high volume of CVs we are currently receiving, we are unable to reply to each application. If you have not heard from us within 10 days, then unfortunately you have been unsuccessful on this occasion.
Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector