2nd Line ICT Support Technician

Hessle Based with travelling to other sites

£11.52 per hour Temp to Perm

Full Time

Driving License essential

The successful candidate must be able to drive / own a vehicle, be able to quickly and efficiently identify and deal with IT related issues that may appear during the average workday of the company and be able to maintain patience and professionalism for each person they communicate with during the support process.

Key Duties

Ensure own CPD and professional competency is maintained

Strive to maintain positive working relationships across the team

Maintain a flexible approach to support your team and the wider businessSkills

Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning environments

Planning and organising

Experience of leading and coordinating the delivery of operational work packages/projects

Ability to provide excellent customer service

Excellent communication skills

Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware

Sound understanding of operating system security principles

Must be able to drive / own a vehicleExperience

Previous experience is essential

Good understanding of IT securityBehaviours

To be accessible to team members and work in a supportive manner

Ensure an inclusive approach to decision making

Ensure all employees are treated fairly and without prejudice

Take an empathetic approach to managing the skills and development of employees

Respond to employees request efficiently and within a timely manner

Education:

GCSE or equivalent (preferred)

Experience:

IT Support: 1 year (preferred)

Customer service: 1 year (preferred)

Reference ID: 2nd Line IT Support Technician

If you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.

Due to the high volume of CVs we are currently receiving, we are unable to reply to each application. If you have not heard from us within 10 days, then unfortunately you have been unsuccessful on this occasion.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector