An exciting opportunity for a Field Support Engineer or IT Support Technician who has been working at 2nd line and is looking to excel their career! The company are a Support Consultancy who offer an unparalleled service to their customers and an amazing culture of ensuring every employee is heard, inclusivity and continual professional growth.

The successful Field Support Consultant will be responsible for providing face to face support to end users at company clients who are typically based in London and the Home Counties. They will have the opportunity to work with a different client every day of the week, sometimes remotely, often on site. The work will cover BAU support either out of the Godalming office, your home office or the client's offices. There will be plenty of variety! This role will span the Technical Team and the Support Team - looking at open tickets from the Support Team delivering solutions on site or liaising with the remote team to carry on work you have initiated on site but can be completed remotely.

Benefits:

A managed, contributory pension scheme. Regular opportunities to discuss pension planning with an Independent Financial Advisor

Life insurance

Critical illness insurance

Free opt-In benefits

Private health insurance

DenPlan dental insurance

Days leave (20 flexible plus 8 public holidays) Increasing to 33 days leave (25 flexible plus 8 public holidays) after 5 years' service

4 days personal development leave each year

1 day volunteering leave each year, increasing to 2 days after 5 years' service

Cycle to work bike purchase scheme

Purchase discounts - Typically a 20% discount from the cost price of IT hardware purchases

2/3 days working from home

Home office allowance. Day-to-day Responsibilities

Visit clients for planned visits, floor-walking, interacting proactively with IT users and supporting them with any IT queries

Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged!

Manage your own case load, escalate calls to 3rd line and senior colleagues and liaise with third parties to find a speedy resolution to client's issues

Research issues for which you don't have an immediate answer

Work alongside the wider team, of Engineers and Consultants to manage client issues that might need input from other stakeholders

Maintain and develop your technical skill set to ensure that our solutions remain at the cutting edge

Perform ad-hoc remote machine setups

Produce site reports for clientsExperience & Technical Capabilities

You will already have some client facing experience

You will already be used to working independently

You will have a background working on an IT helpdesk at second line level

Tech certifications in Microsoft technologies/networking fundamentals

Experience in a multi client environmentAttributes Required

As well as being strong in technical disciplines, we expect the following from all colleagues:

Providing clear and concise communication in both written and verbal form, without using jargon

Being self-motivated and initiative driven and thinking outside the box

Planning your workload, being prepared and meeting deadlines

Always putting the customer first

Dealing with things as they happen, and being flexible with anomalies

Being a reliable member of the team

Instilling confidence in your approach both with colleagues and clients alike

Being passionate about current technologies; always pushing yourself and the company forward

Having a can-do attitude, and persevering to get the job done

Maintaining a professional approach at all times

Maintaining a level-head, keeping calm under pressure and appreciating the bigger picture.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not tlisted