For this hands-on technical support role, you'll make sure our infrastructure is in tip-top condition. Because if it's not, we simply couldn't work.
Our National IT teams support Aldi by delivering our system and infrastructure needs. As part of this, you'll be one of our go-to people for first level or project support. It means going above and beyond when needed, but that's what you'd expect. And it's what you take pride in too. After all, the business relies on you.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.

Position National IT Technician
Start Date As soon as possible
Job Number 01788
End Date -
Role Specification Software Support Technician
Closing Date -

We have an opportunity available within our National IT Department to join as a Software Support Technician on a 23-month fixed term contract. Your objective is to assist the Finance and Administration area, efficiently and accurately, with the support, maintenance, and development of our systems, ensuring compliance with all internal and external guidelines and regulations.
As a Software Support Technician, your core area of responsibility will be providing first and second line support alongside incident co-ordination for all applications within the Finance and Administration area. In addition, there will be a requirement to carry out administration tasks around request and release management and knowledge management. You will also assist with invoicing and budget consumption tracking where required.
There would also be a need for liaising with external service providers, and internal and external auditors when required.
If you're always striving to improve and want to join a really important part of the business, apply to join #TeamAldi today!

Your New Role

• First and second level support to National Finance and Administration Teams in both GB and IE Regions
• Incident and Request Coordination for applications within the area of responsibility
• Escalation of issues to internal support functions and direct leader, or to the International IT department when necessary
• Maintaining an appropriate incident log
• Maintaining an understanding of the user requirements and open issues for areas of responsibility
• Testing software to verify whether newly implemented requirements and existing functionality operate without errors
• Creating plans for software installations and maintenance programmes in conjunction with International IT Teams, national stakeholders and external suppliers as needed
• Supporting with administration tasks such as maintaining invoice and budget trackers

About You

• GSCEs in Maths and English or equivalent qualifications
• Strong written and verbal communication skills
• Software support experience
• Experience working in a fast-paced, deadline driven environment
• Stakeholder coordination experience
• Experience listing and analysing requirements and delivering sound solutions
• Experience using incident management tools
• Proficient in working with Microsoft Office, particularly with MS Word, Excel and PowerPoint
• Effectively prioritise and execute tasks while under pressure
• Be inquisitive and driven to perform to the best of their abilities
• Be capable of building trust and relationships at all levels
• Keen to take ownership and responsibility while working effectively within a team
• Be logical and efficient, with a keen attention to detail
• Be self-motivated

What You'll get in Return

• Salary starting from £29,680 rising to £33,170
• 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week
• Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
• 5 weeks' annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption leave pay after 2 years
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs

Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.
If you're looking for a career that gives you more, apply today!

Manage Cookie Preferences