2nd Line Support Engineer (Windows , Win , AD , Active Directory, Office 365 , Intune, Hardware / Break fix, MAC , IOS) – Permanent – Blackpool

Charles Simon Associates are currently looking to recruit a 2nd Line Support Engineer on a permanent basis in Blackpool. This role will be working within a large team IT Team that will offer the successful candidate fantastic growth within their technical capabilities and develop their mentoring skills for the 1st line support team.

Location: Blackpool

Salary: £26,000 - £29,000 per annum

Skills/Requirements for the 2nd Line Support Engineer:

Start date is ASAP for the 2nd Line Support Engineer

The 2nd Line Support Engineer will be responsible for:

* Windows 10/11 operating system/device provisioning, Active Directory, Group Policy

* System Centre Configuration Manager (SCCM)

* Application deployment

* Exposure to Server Operating Systems (2019 onwards)

* Microsoft Remote Desktop Services

* Office 365

* Patch Management, Microsoft Intune

* Hardware/Break fix

The 2nd Line Support Engineer will be responsible for:

* Ensure that IT security implications are fully prioritised at all times, whether arising via BAU, incidents, service requests, or planned changes.

* Providing timely, efficient, reactive and proactive troubleshooting, diagnostic and resolution of escalated incidents and requests.

* To assist in the upskilling of 1st line colleagues. Identify, and action own professional development plans and training opportunities. To provide operational reports to IT management.

* Resolve escalated incidents and requests within defined service level agreements.

* Carry out regular disaster recovery testing as per schedules.

* Comply with IT asset management procedures.

* Provide a proactive support service, making use of automated monitoring platforms.

* Promptly review change requests, ensuring that change management procedures are followed, whilst maintaining appropriate records.

* Proactively recommend continuous improvements to the End User Computing Services.

* Assist with patching compliance and vulnerability remediation.

* To assist in the upskilling of 1st line colleagues. Identify, and action own professional development plans and training opportunities. To provide operational reports to IT management.

Please send an up-to-date copy of your CV to be considered for the 2nd Line Support Engineer

2nd Line Support Engineer (Windows , Win , AD , Active Directory, Office 365 , Intune, Hardware / Break fix, MAC , IOS) – Permanent – Blackpool