As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples' needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning.

Somebody with experience in a similar role who can hit the ground running and support the team for a three month period.

We are also looking for people with these skills:

customer service

desktop software

communication - written and verbal

attention to detail

problem solving

team workOpening hours are 8am to 5pm, so candidates will work 8am – 4pm, 8:30am - 4:30pm, or 9am – 5pm on a rota to balance the needs of the service.

Full time on site. Hybrid option is not available for this role.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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