Helpdesk Coordinator

Our client is looking for an engaging and passionate Helpdesk Coordinator to join their Head Office in Hertfordshire.

You will need to drive to get to the office and also be able to visit some of their sites

You will be responsible for providing first line IT support and to assist in resolving day to day IT problems/queries to ensure that smooth running of the IT systems takes place at all times.

Duties:

* To log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to within SLAs

* To be involved in the firm’s new starters and leavers processes ensuring that the procedures for managing these is comprehensive and carried out to the full

* Coordinate IT business information/activity including interpretation of technical documentation

* Produce good quality documentation and written reports, e.g. how-to guides

* To assist in the implementation of new software packages

* PC and laptop builds

Requirements:

* Helpdesk / customer service essential

* Working knowledge of using Helpdesk logging software

* Microsoft Exchange

* Active Directory, Group Policy

* Helpdesk / customer service essential

* Experience of automation systems for deploying PC/Laptops

* Backup Software

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.

Nouvo Recruitment Ltd operates as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK