3rd Line Support Engineer

My client, a leading UK MSP, is looking for a 3rd Line Support Engineer to join their rapidly growing team. They are looking for a highly technical support engineer who will provide top-level technical support to their clients, and occasionally to their in-house team. As they work with a broad range of technologies, no two days will ever be the same!

Key Responsibilities:

Provide third-level technical support to resolve complex hardware and software issues, both remotely and on-site if required.

Manage and maintain client infrastructure, including servers, network devices, and storage systems.

Investigate and diagnose complex IT problems, identifying root causes and implementing effective solutions.

Maintain accurate and up-to-date documentation of systems, configurations, and support procedures.

Ensure that security measures are implemented and maintained, including firewall configurations, access controls, and security patching.

Assist in the planning and execution of IT projects, such as system upgrades, migrations, and deployments.Technical skills:

Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.

Active Directory

Group Policy

Windows Server

Familiarity with networking concepts (VLANs, DNS, DHCP, TCP/IP)

EndPoint Manager - MDM, MAM, Compliance, policies

Telephony

VMWare

Azure

Firewalls - Cisco, DraytekBenefits

31 days holiday

Fitness allowance

Privet Health insurance

Profit Share scheme

Bonus structure

Enhanced progression and development planIf you are a highly skilled 3rd Line Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key skills: 3rd Line Support, Third Line, Senior IT Support, Infrastructure Engineer, IT Consultant, Escalations Engineer, Senior IT Consultant, Senior IT Analyst, Server Administrator

Location: Hertfordshire, Hertford, Watford, Hemel Hempstead, Stevenage, St Albans, Bishop's Stortford, Welwyn Garden City, Potters Bar, Cheshunt