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Currently, our client has an exciting opportunity for an experienced 2nd Line Engineer to join. In this role, you will play a crucial part in maintaining a high standard of client care as they expand service delivery capabilities. Reporting directly to the Head of Service Delivery, this position is ideal for an accomplished 2nd line engineer who is ready to take the next step in their career.
Client Details
Our client is a leading technology company dedicated to transforming businesses through innovative technology solutions. With a strong presence in the Technology, they have a track record of delivering cutting-edge technology products and services that empower to their clients to thrive in a rapidly evolving digital landscape.
Description
Collaboration is key in our client's growing team as Service Desk Engineer (2nd Line IT Support Engineer), and they highly value accountability for the satisfaction of their clients. Your day-to-day responsibilities will involve timely responses to client phone calls and tickets, as well as managing various customer projects and requests.
If you are passionate about technology, dedicated to client satisfaction, and thrive in a dynamic and expanding environment, please apply and become a valuable part of our client's team.
As Service Desk Engineer (2nd Line IT Support Engineer) your key responsibilities will include:
Windows Server - All versions
Windows 7, 8, 10
Office 365, Exchange, Sharepoint
Active Directory, Azure
Hyper-V, VMWare
Citrix
Ubiquiti
CAT5e/CAT6/Fibre
MDM
Intune
PowerShell
Networking Fundamentals - TCP/IP, DNS, DHCP
Hardware & Software support Profile
To be successful in this Service Desk Engineer (2nd Line IT Support Engineer) role, you'll:
Dependable, self-motivated individual
Qualified in or already working towards an Industry Certification such as Microsoft Certified Professional, COMPTIA, Network, security
Strong troubleshooting skills, applying theoretical knowledge to resolve issues.
Respond to customers incidents either by telephone, email or face to face.
Exceptional customer service skillsJob Offer
Salary and Benefits
Permanent role based in Manchester
Flexible working arrangements
Healthcare plan
Gym plan
25 days annual leave plus bank holidays, plus your birthday off
A day off for a good cause
Mental health first aiders
Monthly team socials and lunches
Continuous learning and development