Currently, our client has an exciting opportunity for an experienced 2nd Line Engineer to join. In this role, you will play a crucial part in maintaining a high standard of client care as they expand service delivery capabilities. Reporting directly to the Head of Service Delivery, this position is ideal for an accomplished 2nd line engineer who is ready to take the next step in their career.

Client Details

Our client is a leading technology company dedicated to transforming businesses through innovative technology solutions. With a strong presence in the Technology, they have a track record of delivering cutting-edge technology products and services that empower to their clients to thrive in a rapidly evolving digital landscape.

Description

Collaboration is key in our client's growing team as Service Desk Engineer (2nd Line IT Support Engineer), and they highly value accountability for the satisfaction of their clients. Your day-to-day responsibilities will involve timely responses to client phone calls and tickets, as well as managing various customer projects and requests.

If you are passionate about technology, dedicated to client satisfaction, and thrive in a dynamic and expanding environment, please apply and become a valuable part of our client's team.

As Service Desk Engineer (2nd Line IT Support Engineer) your key responsibilities will include:

Windows Server - All versions

Windows 7, 8, 10

Office 365, Exchange, Sharepoint

Active Directory, Azure

Hyper-V, VMWare

Citrix

Ubiquiti

CAT5e/CAT6/Fibre

MDM

Intune

PowerShell

Networking Fundamentals - TCP/IP, DNS, DHCP

Hardware & Software support Profile

To be successful in this Service Desk Engineer (2nd Line IT Support Engineer) role, you'll:

Dependable, self-motivated individual

Qualified in or already working towards an Industry Certification such as Microsoft Certified Professional, COMPTIA, Network, security

Strong troubleshooting skills, applying theoretical knowledge to resolve issues.

Respond to customers incidents either by telephone, email or face to face.

Exceptional customer service skillsJob Offer

Salary and Benefits

Permanent role based in Manchester

Flexible working arrangements

Healthcare plan

Gym plan

25 days annual leave plus bank holidays, plus your birthday off

A day off for a good cause

Mental health first aiders

Monthly team socials and lunches

Continuous learning and development